Print Customer Support

Remote Customer Assistance

Your local support center can help you online with our live remote-assistance tool. To receive additional assistance, you can share your monitor, mouse and keyboard with a member of our support team. While on the phone, your support representative will provide you with a six digit support code. Enter that code into the box below. When prompted, download the small, virus-free plug-in. From there, you will maintain control of your own desktop while we assist you.

Please enter your six digit code below and click, “Connect to representative.”


Print Customer Topics

Photographs for Publications

Microsoft Publisher 2013 – Creating a Print Ready PDF

Installing a New LPi Express Client

Remote Assistance FAQs

LPi Express Minimum Requirements

Print Customer FAQs

Did you get my newsletter? Where is my newsletter (I have not received it yet)?

Can I resend the newsletter?

Can I send the newsletter in late? Can I send it in early?

What is my log-in for LPi Express or for the Art & Media Portal?

Can I change my newsletter quantity?

Do I need to send the newsletter early for (holiday)? When do we have to send for major holidays (Thanksgiving, Christmas, New Year’s, Easter, Memorial Day, July 4th, Labor Day)?

Can I have full-color pages? Can I have extra pages or a flyer printed?

When will my publication post on Our Senior Center?

How can I make sure I get LPi emails?

Need immediate assistance? Please take a look at our Frequently Asked Questions below to see if we have an answer ready for you. If you don’t find the answer to your question here, please contact your local support center.


Photographs for Publications

The use of photographs in newsletters simply enhances your message. Images should be visually appealing, have good saturation (rich in color), brightness, contrast, and balance.

A basic understanding of what makes a good photo for publication will help ensure your photos print successfully. First, consider carefully when selecting and preparing photographs for use in your publication. There are few photos that come from digital cameras with perfect contrast, color, and brightness levels, therefore, use image-editing software such as Photoshop or Photo Elements to enhance your photos. Pixlr, a free photo editor that does basic photo editing, is available for download from the Internet.

Consider the following when editing and cropping an image for final use

  • Download and save images from your camera into a folder on your computer.
  • Once you have selected the images that you want to use in your document, bring them into an image-editing software program to enhance them. When changing and enhancing your photos, use caution not to over-edit, losing the original detail.
  • Before you save an edited image, rename the file and save it in a folder for working images. If you don’t, you may lose the original image.
  • Save your images as .jpeg or .tif files for best results.
  • Check photos for sharpness. If they look slightly blurry or out of focus, print quality will suffer even more.
  • Enhance dull-looking photos by moderately adjusting the brightness and contrast.
  • The dpi of your images should be between 200 and 300 dots per inch (dpi). Dpi refers to the number of dots within a square inch of space; thus, a higher dpi increases the resolution and clarity of pictures.
  • Remove uninteresting portions of a photo by cropping. If cropping a person, crop slightly above or below the knees, hips, elbows or neck. Remove lights, windows, or other elements not relevant to the subject.
  • If you scan photos for your publication, be sure to electronically touch them up before you insert them into the layout. Otherwise, they may look distorted in the final product.

Photo resolution

Resolution is a measure of how sharp a photograph will appear when printed in your publication. An image with a high resolution will appear sharp and clear. An image with a low resolution will appear blurry or pixelated. We suggest that your image be at a resolution between 200 and 300 dpi to achieve the best results.

Resolution in MS Publisher is measured in dots per inch (dpi). You can’t always judge the resolution of an image from simply looking at it on your computer screen, so be sure to check the resolution of each image used in your publication. Also, if you resize an image, be sure to check it again as resizing can change the dpi.

To check the DPI of an image in Publisher

  • From the Menu Bar, Select Tools, then Graphics Manager.
  • A list of images will be generated in the Graphics Manager task pane.
  • Select the name of the image you want to view, this will also select the image in your document.
  • Click on the down arrow next to image information, and then click Details.
  • Look for Effective resolution—you want it to be between 200 and 300 dpi.

Tips and Tricks

  • How you place images into a document is as important as how you prepare your images for print. Always insert your photos into your document. Copying and pasting decreases quality.
  • Preferred file formats are tiff (Tagged Image File Format) and jpeg/jpg (JPEG File Interchange Format).
  • Be sure photos are pure black, not 4-color black. When in doubt, recolor images to 100% black.
  • Borders help define and enhance your images.
  • Enhance photos in Publisher by using the drawing tools to crop, resize, rotate, flip, add a drop shadow, or adjust the contrast and brightness.
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Microsoft Publisher 2013 – Creating a Print-Ready PDF

Follow the directions below to create a print-ready PDF.

To create your PDF within Publisher 2013

  1. With your file open in Publisher, select File from the top menu bar, then click Export.
  2. Select Create PDF/XPS Document, then click on Create PDF/XPS .
  3. When the Publish as PDF or XPS dialog box appears, select the location you want to save the PDF.
  4. Name your file if you haven’t done so already. Example: NEWSLETTER_July_7.pdf.
  5. Verify that you are saving as a PDF.
  6. Click on the Options button, change the Publish Options to Commercial Press , and click OK.
  7. Proceed to create the PDF by clicking the Publish button located in the lower-right corner of the window. If a box appears indicating that Design Checker has found some potential problems, click Fix. A list of concerns will be generated. Check over the list and make any necessary changes.
  8. Once you have checked the file over, click the Publish button located in the lower-right corner of the window to complete the process of creating a PDF.
  9. Preview your PDF. If adjustments are needed, return to the Publisher file, make any necessary changes, and create a new PDF.
  10. To send your file using LPi Express, follow the steps below.

Using LPi Express to send Your print-ready PDF

Please follow these instructions to send your PDF using LPi Express. This procedure is only used when working in Publisher 2013. Using this method will create a print-ready publication for commercial printing. Receiving your file in CMYK will help streamline processing your file for printing.

To print your PDF to LPi Express:

  1. With your PDF open in Adobe Reader, Select File from the top menu bar, then select Print . The window at the right will appear. You will need to make some selections before printing your file to LPi Express.
  2. Select LPi Express as your Printer.
  3. Check to make sure that All pages is selected under Pages to Print.
  4. Size option should be set to Actual size under Page and Sizing & Handling.
  5. Orientation should be Auto portrait/landscape.
  6. Check your document size to make sure it is set at the intended size.
  7. Click the Advanced button.
  8. Verify that Treat grays as K-only grays is checked.
  9. Uncheck the Preserve Black box.
  10. Click the OK button.
  11. Click Print.
  12. If you need to login to the client, enter the primary editor’s email address and password. The initial password is lpi.
  13. The LPi Express client will open and display your publication options. Select the appropriate option (if not already selected) and click Next. Note: If you are sending two files, you will need to specify sending the Cover or Insides first. Once the first file is sent, click Send Another File and minimize the LPi Express screen. Start the instructions with step 1 to send the next file. When sending your second file, you will need to select the button to verify the missing part and click Next.
  14. You will have an opportunity to view the PDF one more time before submitting your file. Click Submit to continue sending your file.
  15. When the file has been successfully sent to LPi, you will see a success graphic. You are now able to close out of the LPi Express Client.

For further assistance, please contact your local LPi Print Center .

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Installing a New LPi Express Client

Updates to the LPi Express Client may cause issues with old versions of LPi Express. We’ve provided quick and easy instructions for uninstalling the old and reinstalling the new LPi Express Client. There are two main steps to complete: The uninstalling of the old client and downloading and installing the new client.

Uninstalling the Old Client

  1. Open your LPi Express Client.
  2. At the top-right, within the window, click on the Settings menu option and choose Uninstall Printer.
  3. You will see a window confirming the successful uninstallation. Click OK.
  4. Close LPi Express.

Installing the New Client

  1. Once the old Client is uninstalled, click here to go to the LPi Express Client Upload site.
  2. You will have to choose which region you are from. Please note the account numbers and use them as your guide.
  3. When you click on the appropriate download site, choose to download the Windows or Macintosh Client file.
  4. Click on the file. If using Internet Explorer, choose to Run the file. Once the file is locally downloaded, run the file again. If using Chrome or Firefox, choose to Save the file. You can then click on the file once it has downloaded and Run it.
  5. Choose your language and click to accept and install the program.

Once the program is installed, you can close the website, close LPi Express (if it opened for you) and upload your newsletter the same as always.


You may receive the following error message saying, “Product already installed.” Click Yes to continue uninterrupted.

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Remote Assistance FAQs

Frequently Asked Remote Assistance Questions

  1. How does this service work?
    Once you connect to the service, you are prompted to download a small, self-installing plug-in, which allows your support representative to view your desktop and share control of your mouse and keyboard. At any time during a support session, you can take control of your computer just by moving your mouse. You will be in charge at all times.
  2. Can my support representative look through files without my knowledge?
    Absolutely not. Your representative sees only what you see and whatever you permit him or her to see on your computer screen. Before your support representative views your screen, he or she will first ask your permission and request that you close all documents containing private information. Once the support session has ended, all access rights to the customer’s device are revoked.
  3. How is security maintained?
    A secure online system should always meet the following objectives: Authentication of the communicating parties, negotiation of encryption keys without a man-in-the-middle intercepting them, exchange messages confidentially, detect if a message has been modified in transit.

    SSL/TLS, short for Secure Socket Layer and Transport Layer Security, has been designed to provide support for the above steps. Originally created by Netscape Communications Corporation in the mid-90s, it has since become the de facto standard for secure communications over the Internet, and has been endorsed by Visa, MasterCard, and American Express. The SSL implementation used by LogMeIn Rescue is OpenSSL.
    After the session has ended, your support representative can no longer see your screen or access your computer unless you make another explicit request for support.
  4. What are the minimum requirements for my computer and Internet connection?
    • Windows 7, Vista, XP, Server 2003, or Server 2008 (all including 64-bit)
    • Windows 98, ME, and 2000
    • Apple Macintosh OS X 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard)
    • Internet Explorer or Firefox
    • Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
  5. Is the plug-in virus-free?
    We take safety and security extremely seriously, so regular virus checks and updates are conducted. This helps us maintain our technology at the highest standard and ensures superior quality service. The warning message you might see on your screen is a default message displayed by your browser when you download executable files. You can feel confident using this plug-in.
  6. Are there any files or folders left on my computer after the session ends?
    Nothing is permanently installed on your computer. A small applet is downloaded when the session starts and is removed when the session ends.
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LPi Express Minimum Requirements

System Requirements: Windows PC

  • Operating System: Windows XP SP3 or newer; 32- and 64-bit systems are supported.
  • Administrative privileges to install printer support.

System Requirements: Mac OS/X

  • Apple Macintosh PC with Intel Processor
  • Mac OS/X 10.5 Leopard or newer
  • Administrative rights to install printer support
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Did you get my newsletter? Where is my newsletter (I have not received it yet)?

When you send your publication through LPi Express, the last screen displayed indicates Success, as shown in the graphic. If you do not get the Success screen, or want to verify receipt of your publication, contact your local print facility.

If you haven’t received your publication or would like to know when it will be delivered, please contact your local print facility for help or a tracking number.

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Can I resend the newsletter?

You are always able to resend your newsletter, but we would ask you to first contact your local print facility to verify whether it has already been printed or shipped to you.

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Can I send in my newsletter late? Can I send it in early?

LPi requests a specific sending time to accommodate customers sending a variety of files, quantities, formats, and schedules. We then work with our couriers to provide the most efficient and effective delivery to help our customers meet their own deadlines.

You are always welcome to send your newsletter in before your deadline. Please contact your local print facility to see if you can schedule an earlier delivery.

If you cannot meet the deadline for transmitting the newsletter, please contact your local print facility as soon as possible so we can help accommodate your needs.

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What is my log-in for LPi Express or for the Art & Media Portal?

Art & Media Portal

Your log-in for Art & Media Portal is your email address and a unique password. If you do not know your password or it isn’t working, you can click the I forgot my password link. Check the Stay signed in box to avoid being logged out.

LPi Express

Your log-in is your email address and a unique password. If you do not know your password or it isn’t working, you can click the Forgot Password link in the LPi Express window. Check the Stay signed in box to avoid being logged out.

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Can I change my newsletter quantity?

You can specify your desired quantity when uploading your publication through LPi Express. Additional charges may apply for certain quantities over your normal amount. Contact your local print facility for more information.

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Do I need to send the newsletter early for holidays? When do I have to send for major holidays (Thanksgiving, Christmas, New Year’s, Easter, Memorial Day, July 4, Labor Day)?

In order to meet courier deadlines, increased volume, larger print quantities ,and potential weather concerns, we ask our customers to help us by sending their publications for printing earlier than normal. Please contact your local print facility.

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Can I have full-color pages? Can I have extra pages or a flyer printed?

We are able to accommodate a variety of printed products and additional options to your current publication. Contact your local print facility to discuss quotes and options.

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When will my publication post to Our Senior Center?

When you use LPi Express to upload your newsletter each week, it is readied for posting onto your Our Senior Center website. It sometimes may take 24-48 hours before your newsletter posts onto Our Senior Center. At the worst case, sometimes the newsletters won’t post online until the end of day Friday.

Claiming your Our Senior Center listing will allow greater control and flexibility in when your newsletter will post. Claiming the listing also allows you the ability to add documents and customize some features of your Our Senior Center site.

If you need additional help with Our Senior Center, please contact your local print facility.

If you are interested in creating a simple, fully customized website for your organization without having to know any coding or programming, LPi offers a custom website service called WeConnect. Click here for more information or contact your local print facility for more information.

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